Account Manager, French-speaking
Own a portfolio of French-speaking restaurant customers across France, Belgium, Switzerland, Luxembourg, Quebec and francophone Africa. Drive adoption, expand contract value, and protect renewals.
Sobre el puesto
Tableview is the all-in-one POS platform for restaurants, cafés and hospitality groups across Europe and beyond. As Account Manager for our French-speaking book of business, you will be the long-term commercial owner of a portfolio of 80–120 active restaurant customers in France, Belgium, Switzerland, Luxembourg, Quebec and the wider francophone market. You'll run the relationship end-to-end after a customer goes live: onboarding handoff, quarterly business reviews, feature adoption (Inventory, KDS, Payments, Procurement), upsell and expansion, contract renewals, and reference development. You'll work closely with Customer Support, Implementation, Product and Sales, and you'll be the voice of the French-speaking customer inside the company.
Lo que harás
- Own renewals, expansion and net-revenue retention for a portfolio of 80–120 French-speaking restaurant customers
- Run quarterly business reviews with operators in French, surfacing POS data, benchmarks and product-adoption gaps
- Drive cross-sell of Payments, KDS, Inventory, Procurement and the E-Menu module into your accounts
- Coordinate Implementation handoffs and act as escalation point for at-risk accounts
- Build a small library of French-language customer case studies, video testimonials and reference calls
- Partner with Product on French-market feedback (NF525 fiscal compliance, ticket restaurant integrations, local payment methods)
- Maintain accurate CRM hygiene (HubSpot): renewal dates, MRR, health score, expansion opportunities
- Forecast your portfolio's quarterly NRR and renewal risk to the Head of Customer Success
Lo que buscamos
- Native or fully fluent French, plus business-level English (the working language at Tableview)
- 3+ years in B2B SaaS Account Management, Customer Success or Hospitality Tech Sales
- Track record of consistently hitting NRR / renewal / expansion quota
- Strong commercial instincts: comfortable negotiating renewals, pricing and multi-year contracts
- Comfort reading a restaurant P&L and explaining KPIs like prime cost, labor %, food cost % in customer reviews
- Calm under escalation: you can stay constructive when a customer is unhappy and find the right path forward
- EU work authorization or eligibility to work remotely from an EU-friendly timezone (UTC−5 to UTC+2)
Se valorará
- Background in hospitality (managed a venue, ran F&B, opened a restaurant) before moving into SaaS
- Familiarity with HubSpot, Linear, Notion and a modern SaaS tooling stack
- Working knowledge of French NF525 / fiscal printer ecosystem
Lo que ofrecemos
- Above-market base salary, plus performance bonus tied to renewals and account growth
- Fully remote within EMEA-friendly hours, with quarterly team offsites in person
- Equipment of your choice (Mac, monitor, chair) so you can do your best work
- Generous learning budget and conference travel (NRF, Hospitality Tech, EquipHotel Paris)
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